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  3. Order tracking : Frequently Asked Questions

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Order tracking : Frequently Asked Questions

  • Is my reservation final?
  • How to track my order ?
  • What does the status of my order mean ?
  • How to report a change of address ?
  • How to get an invoice ?
  • How long does it take to receive the tickets ?
  • I haven't received my tickets yet. What should I do ?
  • Why is the price indicated on the ticket different from the one I paid ?
  • Are the tickets nominative? Is an identity document always required ?
  • What should I do if my tickets are lost or stolen?
  • All the e-tickets in my order are in my name, and I'm going to the event with other people: will they be able to get in ?

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