I haven't received my tickets yet. What should I do ?

For certain events with high demand, it is possible to receive your tickets up to 4 weeks before the date of the event.

In the section "my orders" of your account, you can check the status of your order at any time. We advise you to make sure of the method you have chosen to obtain your tickets: shipment or e-tickets.

If you notice that your tickets have been shipped correctly and that the selected method of obtaining them was shipment, we invite you to note your delivery number and to contact customer service.

The customer service department is at your disposal for any further information at ([phone] (price of a local call) from 9am to 5pm, or from the "Help" button at the bottom of every page on our site.